IT Service Desk

The IT Department has a Service Desk which provides 1^st level support for all IT incidents, service requests and general enquiries.

The IT Service Desk is located on level 2 ANG Haus in Port Moresby and is available 17 hours a day from 04:00 to 21:00, 7 days a week.

The IT Service Desk can be contacted on +675 327 3315 or email:it.helpdesk@airniugini.com.pg

If you need to escalate your matter, the escalation path is as follows;

	IT Service Desk Team Leader	TBA
	IT Operations Manager	TBA
	Executive Manager IT	+675 7114 1009, email: kliyanage@airniugini.com.pg

IT uses a service desk product called Heat. Heat is available for staff to raise service requests and common incident types, and for staff to monitor the progress of these items, or to view the history of matters raised in the past. To open Heat, refer to the Quick Links section on the intranet or Click here.