Welcome

Mission & Vision Statement

Vision

To maintain high standards in Ground Handling Services through best airline practices within the airline industry.  The Ground Operations division endeavours to ensure passengers are checked in and all luggages’ are processed through to their intended destination with a higher degree of customer service and efficiency.

Mission

• High Quality

We respond to the challenge of customer's satisfaction with services that are defined and meet airline safety standards and quality norms, to ensure customers always benefit from the same high quality and standard of service.

• Maximum Reliability 

Efficient and reliable ground handling to ensure profitable on-time departure and maximum recovery on a loss-making delay.

• Full Customer Dedication

In light of our company image, all operational services are carried out with due care and diligence in an effective and professional manner to maintain passenger confidence, assurance and satisfaction.

• Highest Cost Efficiency

Through careful on-time handling services, our staff and ground-handling agents are adequately trained to carry out their duties to ensure maximum revenue potential.