Traveling with Air Niugini

Staff travel

Duty travel and staff with firm bookings may check-in online, Air Niugini staff using rebated or concession tickets for personal and eligible dependants are deemed as staff passengers. Following applies to all staff -

• Employees and dependants travelling on staff concession tickets are subject to offload even with firm booking
• The Airline’s professional image must always be maintained. You should be neatly and properly dressed when using staff concession tickets. Traffic and other operations staff will not let you travel if you’re improperly dressed
• You’re required to check-in at designated staff travel counter at least 90mins prior to departure. No exceptions will be made if you’re late for check-in or boarding
• Please cooperate with check-in officers when flight is full and the time you’re required to report back at counter. Do not crowd around the counter or interfere with the counter officers
• All staff acceptance are based on priority codes and date of joining Air Niugini, especially on full or payload restricted flights
• All staff must have valid document / passport, we strongly recommend passport to be valid more than six months from the date of intended travel.
• Staff will be declined acceptance if late or documents not in order
• Please ensure your ticket is issued and valid for travel, check-in officers are unable to issue or extend expired tickets.
• During flight delays do not be aggressive; please identify yourself as we may require your assistance.
• Misbehaviour, intoxicated and unruly staff passengers will be reported for disciplinary inquiry. Code of conduct applies.

Special request or assistance

Priority for allocating of available resources at the airport will be accorded to fare paying passengers first and staff must not demand for services

• Staff requests for special assistance like wheelchair, meet and assist, mother travelling with children and any other request beyond the standard services are subjected to staff and equipment availability.
• Do not request for extra baggage allowance at the airport, all extra baggage allowance has to be granted or authorised by the correct authority and proof has to be presented without request.
• Any excess baggage will be charged accordingly and check-in officers are not able to waive it. Please do not request for waiver.
• Do not request for baggage priority tag or upgrade at the counter if you’re not entitled to, all upgrades have to authorised before check-in
• Staff with confirm booking can request for special meals meant for medical, dietary / religious / health requirements, request must be made at least 48hrs before departure and variations cannot be provided. Not applicable to domestic flights. Request at airport will be declined.
• Flight attendants are not permitted to assist with feeding or personal hygiene and lavatory functions, lift or carry you and they cannot provide medical services.
• Ground staff does not assist with baggage or personal items to be carried through customs clearance

Currency exchange

Almost all countries do not accept Kina, therefore, you’ll not be able to change it at other airports. We recommend you change Kina to foreign currencies before you depart; it is not unusual Jackson’s International Airport only currency exchange office may run out of the currency you intend to change. It’s advisable to change directly into the currency of the country you’re travelling to so as not to lose out on double exchange rates. I.e. if travelling to Manila use your Kina to change directly to Pesos.