PXPLUS Process Flow

Information for Internal Use ONLY

How do customers get invited?

There are a few touch points to reach out to customers.

Email Invitations direct to the customer
Pre-travel email - Sent by Plusgrade 7 days prior to departure to eligible passengers
Chaser email - If no offer has been made this email is sent 2 days prior to the close of the offer submission window.
Retrieve booking from the Manage My Booking area at www.airniugini.com.pg
Passenger inserts last name and booking reference in the “Manage my booking” area on our website www.airniugini.com.pg
Reach out via the Internet Booking Engine(IBE)
Customers booking and purchasing online via www.airniugini.com.pg will receive an invite on the confirmation page
Marketing Page
Passenger enters the process directly from the PX PLUS Information page on www.airniugini.com.pg

Offer Submission

1. Passenger enters CC information via Plusgrade interface
2. Plusgrade passes  CC information and PGK authorization request to PSP
3. PSP accepts CC information and generates token for CC information
4. Token and authorization response sent to Plusgrade
5. Plusgrade stores token with offer details and retains for offer evaluation
6. Passenger shown “successful offer submission” response

Offer Acceptance

1. Plusgrade selects offers for upgrading based on Air Niugini’s defined rules
2. Plusgrade passes token and full offer amount to PSP
3. PSP retrieves CC info for token and authorization full offer amount – PSP retains all CC information
4. Authorization response sent to Plusgrade
5. Plusgrade receives authorization and places upgrade on the Plusgrade Ticketing Queue. Notification is sent to Air Niugini
6. Air Niugini manually upgrades passenger into target cabin and issues necessary docs
7. Air Niugini clicks on green ‘tick’ symbol on ticketing queue to denote successful upgrade
8. Plusgrade passes token and capture request to PSP
9. PSP captures funds and response sent to Plusgrade
10. Plusgrade acknowledges settlement and retains merchant reference number
11. Plusgrade distributes “Offer Successful” email to passenger

In the above general guideline, the procedure of establishing an upgrade via PX PLUS must follow these internal procedures

i. PX PLUS Administrator sets the parameters in the partner tool. Parameters such as minimum offer amount, number of seats to exclude from upgrade offer, route eligibility, fare class, seat allocation, offer deadlines, eligibility exceptions and other settings based on the PX business rules.

ii. PXs route/flight schedule will be loaded into the Plusgrade Partner Tool by Plusgrade. This information is loaded based on Plusgrade’s twice monthly Innovata schedule load

iii. When an offer is received from a customer, it is placed on the flight with offers queue on the plusgrade partner tool and an email notification is returned to the customer showing the flight and offer amount. The system will automatically select the best offer(s) based on the PX business rules.

iv. Once an offer is accepted (credit card is charged at this stage), the item is placed on the ticketing queue in the partner tool. YM/DPSC is notified via email to review and process the upgrade request

v. YM/DPSC confirms availability, changes the booking class to Business (D) Class and then notifies E-Helpdesk

vi. E-Helpdesk then issues the EMD with a copy to be emailed to the customer

To get email address of bidder;     

  • Go to TIcketing Tab 
  • Note the PNR
  • Go to Flights & Offers tab, and  locate “Offer Lookup” on the left  
  • Enter PNR and search
  • On the Search result Click on View. You will see the email address listed
    vii. E-Helpdesk clicks on the ‘green tick’ symbol on ticketing queue in the Plusgrade tool which authorizes payment. Successful payment is returned on the screen  and passenger is notified via email ofsuccessful bid

viii. Original paid e-ticket plus EMD will be presented at Check-in counter when customer checks in for the flight